Operated by The Rock Care Home Ltd

The Rock Care Home

GoodRated 17/06/2022Home care · Buckfastleigh

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Jun 2022
Supporting people to express their views and respecting privacy, dignity and independence
Note17 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note17 Jun 2022
Adapting service, design, decoration to meet people's needs
Note17 Jun 2022
Staff working with other agencies; supporting people to access healthcare
Note17 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Jun 2022
Staff support: induction, training, skills and experience
Note17 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Jun 2022
Effective governance with regular audits and quality monitoring
Note17 Jun 2022
Positive, person-centred culture with engaged registered manager and good staff morale
Note17 Jun 2022
Effective partnership working with healthcare professionals (GPs, SALT, dieticians)
Note17 Jun 2022
Staff treated people with dignity, respect, kindness and promoted independence
Note17 Jun 2022
Care records personalised, regularly reviewed, transitioning to an electronic system
Note17 Jun 2022
Staff received induction, training, shadowing and monthly supervisions; felt well supported

Note17 Jun 2022
End of life care and support
Note17 Jun 2022
Improving care quality in response to complaints or concerns
Note17 Jun 2022
Supporting people to develop relationships and take part in activities
Note17 Jun 2022
Meeting people's communication needs
Note17 Jun 2022
Planning personalised care to meet people's needs and preferences

Note17 Jun 2022
Learning lessons when things go wrong
Note17 Jun 2022
Preventing and controlling infection
Note17 Jun 2022
Using medicines safely
Note17 Jun 2022
Staffing and recruitment
Note17 Jun 2022
Assessing risk, safety monitoring and management
Note17 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note17 Jun 2022
Working in partnership with others
Note17 Jun 2022
Continuous learning and improving care
Note17 Jun 2022
Engaging and involving people, public and staff
Note17 Jun 2022
Duty of candour; clarity on roles, quality performance and regulatory requirements
Note17 Jun 2022
Promoting a positive, person-centred, open and empowering culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Miss Debra Jane Collinson

Good0.2 km awayDevon

Run by Camphill Devon Community Limited

Requires improvement2.4 km awayDevon

Registered manager: Westbury, Kelly

Want a quote from The Rock Care Home?

Tell us what care you need. We’ll contact the agency, chase the response, and come back to you with a clear, comparable quote.