Operated by Pacific Care Services Limited

Pacific Care Services Limited - Isle of Wight

Requires improvementRated 24/02/2026Home care · Sandown

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note30 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note30 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Apr 2022
Staff working with other agencies to provide consistent, effective, timely care
Note30 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Apr 2022
Staff support: induction, training, skills and experience
Note30 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Apr 2022
Ensuring consent to care and treatment in line with law and guidance

Note30 Apr 2022
People supported to access healthcare; staff liaised appropriately with GPs and community nurses
Note30 Apr 2022
Effective monitoring of incidents and accidents with audits to identify trends and prevent recurrence
Note30 Apr 2022
Positive culture of openness, transparency and continuous improvement evidenced by leadership and staff feedback
Note30 Apr 2022
Registered manager proactively sought external professional support to improve systems and practice
Note30 Apr 2022
Staff were described as kind, caring and respectful, with strong continuity of care workers
Note30 Apr 2022

Note30 Apr 2022
End of life care and support
Note30 Apr 2022
Improving care quality in response to complaints or concerns
Note30 Apr 2022
Meeting people's communication needs
Note30 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Apr 2022
Learning lessons when things go wrong
Note30 Apr 2022
Preventing and controlling infection
Note30 Apr 2022
Staffing and recruitment
Note30 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note30 Apr 2022
Using medicines safely
Note30 Apr 2022
Assessing risk, safety monitoring and management

Note30 Apr 2022
Continuous learning and improving care; Working in partnership with others
Note30 Apr 2022
Engaging and involving people using the service, the public and staff
Note30 Apr 2022
How the provider understands and acts on the duty of candour
Note30 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements