Operated by Midshires Care Limited

Helping Hands Southend on Sea

GoodRated 29/03/2022Home care · Southend-on-sea

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note23 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note23 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note23 Apr 2022
Staff working with other agencies; supporting people to access healthcare
Note23 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Apr 2022
Staff support: induction, training, skills and experience
Note23 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Apr 2022
Effective quality assurance arrangements driving improvement
Note23 Apr 2022
Positive culture and approachable, supportive registered manager
Note23 Apr 2022
Person-centred care planning with involvement of people and families
Note23 Apr 2022
Adherence to Mental Capacity Act principles and consent documented
Note23 Apr 2022
Regular supervisions and spot check visits supporting staff development
Note23 Apr 2022
Comprehensive staff induction, training and Care Certificate completion

Note23 Apr 2022
Improving care quality in response to complaints or concerns
Note23 Apr 2022
Meeting people's communication needs
Note23 Apr 2022
Planning personalised care to ensure choice and control; end of life care and support

Note23 Apr 2022
Learning lessons when things go wrong
Note23 Apr 2022
Preventing and controlling infection
Note23 Apr 2022
Using medicines safely
Note23 Apr 2022
Staffing and recruitment
Note23 Apr 2022
Assessing risk, safety monitoring and management
Note23 Apr 2022
Systems and processes to safeguard people from the risk of abuse

Note23 Apr 2022
Working in partnership with others
Note23 Apr 2022
Engaging and involving people, the public and staff
Note23 Apr 2022
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
Note23 Apr 2022
Promoting a positive, person-centred culture; duty of candour; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info