Kent Case Management Ltd

GoodRated 18/03/2022Home care · West Malling

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note24 May 2024
Respecting and promoting people's privacy, dignity and independence
Note24 May 2024
Supporting people to express their views and be involved in making decisions about their care
Note24 May 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note24 May 2024
Ensuring consent to care and treatment in line with law and guidance
Note24 May 2024
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note24 May 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note24 May 2024
Staff support: induction, training, skills and experience
Note24 May 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 May 2024
Open complaints culture with accessible feedback mechanisms; satisfaction surveys showed entirely positive feedback.
Note24 May 2024
People's privacy, dignity and independence actively promoted with specific examples embedded in induction and supervision.
Note24 May 2024
Outstanding leadership praised by legal and health professionals; registered manager described as 'by far the best case manager I have ever worked with'.
Note24 May 2024
Effective governance including a range of audits, quality assurance peer review, and an external clinical supervisor.
Note24 May 2024
Consistent staffing teams who knew people well, with relatives describing staff as 'part of our family'.
Note

Note24 May 2024
End of life care and support
Note24 May 2024
Improving care quality in response to complaints or concerns
Note24 May 2024
Meeting people's communication needs
Note24 May 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 May 2024
Preventing and controlling infection
Note24 May 2024
Using medicines safely
Note24 May 2024
Staffing and recruitment
Note24 May 2024
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note24 May 2024
Systems and processes to safeguard people from the risk of abuse

Note24 May 2024
Engaging and involving people using the service, the public and staff; Continuous learning and improving care; Working in partnership with others
Note24 May 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note24 May 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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