Operated by Johnston's Home Care Ltd

Johnstons Homecare Ltd

Requires improvementRated 25/01/2023Home care · Enfield

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note8 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note8 Mar 2023
Supporting people to live healthier lives, access healthcare services and support
Note8 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Mar 2023
Staff support: induction, training, skills and experience
Note8 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Mar 2023
The newly appointed manager had identified issues and implemented an improvement plan with new forms and systems.
Note8 Mar 2023
Consent and mental capacity were appropriately assessed and documented in care plans.
Note8 Mar 2023
Cultural and religious needs were assessed and accommodated, including matching staff to people by language and culture.
Note8 Mar 2023
The service worked collaboratively with healthcare professionals and made timely referrals.
Note8 Mar 2023
Care plans were person-centred and contained detailed information on individual needs, preferences and life histories.
Note

Note8 Mar 2023
End of life care and support
Note8 Mar 2023
Improving care quality in response to complaints or concerns
Note8 Mar 2023
Meeting people's communication needs
Note8 Mar 2023
Planning personalised care to ensure people have choice and control

Note8 Mar 2023
Engaging and involving people using the service, the public and staff
Note8 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note8 Mar 2023
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info