Operated by Coastal Homecare (Hove) Limited

Coastal Homecare (Worthing)

GoodRated 22/07/2022Home care · Worthing

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note22 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note22 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note22 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Jul 2022
Staff support: induction, training, skills and experience
Note22 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Jul 2022
Positive, open culture with strong leadership, staff recognition scheme and joint reflection across provider locations for continuous learning.
Note22 Jul 2022
Effective communication and regular review with people, relatives and external professionals (GPs, district nurses, OTs).
Note22 Jul 2022
Staff treated people with dignity, respect and kindness; relatives described staff as 'like family'.
Note22 Jul 2022
Personalised, person-centred care with detailed care plans accessible remotely to people, relatives and staff.
Note22 Jul 2022
Safe recruitment with DBS checks and sufficient staffing levels.
Note

Note22 Jul 2022
End of life care and support
Note22 Jul 2022
Improving care quality in response to complaints or concerns
Note22 Jul 2022
Meeting people's communication needs
Note22 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note22 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Jul 2022
Preventing and controlling infection
Note22 Jul 2022
Using medicines safely
Note22 Jul 2022
Staffing and recruitment
Note22 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note22 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note22 Jul 2022
Continuous learning and improving care; Working in partnership with others
Note22 Jul 2022
Engaging and involving people using the service, the public and staff
Note22 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note22 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info