Operated by Alcedo Blue Limited

Alcedo Care Liverpool

GoodRated 17/11/2022Home care · Liverpool

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Nov 2022
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note17 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note17 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note17 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note17 Nov 2022
Staff support: induction, training, skills and experience
Note17 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet

Note17 Nov 2022
Positive workplace culture with staff feeling valued and supported to develop professionally
Note17 Nov 2022
Staff supported people to maintain social connections, attend appointments and participate in community activities
Note17 Nov 2022
Strong partnership working with social services, occupational therapists, district nurses, GPs and positive behaviour specialist teams
Note17 Nov 2022
Audits and quality checks in place with action plans; incidents promptly reported to CQC with learning shared across branches
Note17 Nov 2022
Effective complaints procedure with learning implemented following complaints
Note

Note17 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note17 Nov 2022
End of life care and support
Note17 Nov 2022
Improving care quality in response to complaints or concerns
Note17 Nov 2022
Meeting people's communication needs
Note17 Nov 2022
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities

Note17 Nov 2022
Preventing and controlling infection
Note17 Nov 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note17 Nov 2022
Systems and processes to safeguard people from the risk of abuse
Note17 Nov 2022
Using medicines safely
Note17 Nov 2022
Staffing and recruitment

Note17 Nov 2022
How the provider understands and acts on the duty of candour
Note17 Nov 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others; Promoting a positive culture
Note17 Nov 2022
Continuous learning and improving care
Note17 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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