Operated by Standon Gardens Limited

Standon Gardens Domiciliary Services

Requires improvementRated 11 Mar 2022Home care · Tamworth

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note9 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note9 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note9 Dec 2022
Staff support: induction, training, skills and experience
Note9 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note9 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note9 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet

Note9 Dec 2022
The management team acted on CQC feedback and made improvements during and after the inspection.
Note9 Dec 2022
Staff received training and felt confident and supported in their roles.
Note9 Dec 2022
People and relatives felt able to raise complaints and feedback was acted upon promptly.
Note9 Dec 2022
Staff understood safeguarding responsibilities and infection prevention and control measures were effective.
Note9 Dec 2022
People were involved in developing their care plans and had regular reviews, receiving personalised care aligned to their preferences.
Note9 Dec 2022

Note9 Dec 2022
End of life care and support
Note9 Dec 2022
Improving care quality in response to complaints or concerns
Note9 Dec 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note9 Dec 2022
Meeting people's communication needs
Note9 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Dec 2022
Engaging and involving people using the service, the public and staff
Note9 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note9 Dec 2022
Continuous learning and improving care; Working in partnership with others
Note9 Dec 2022
How the provider understands and acts on the duty of candour
Note9 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements