Vista Care Services Ltd

GoodRated 18/06/2022Home care · Doncaster

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note18 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note18 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note18 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note18 Jun 2022
Staff working with other agencies; supporting people to access healthcare
Note18 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note18 Jun 2022
Staff support: induction, training, skills and experience
Note18 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note18 Jun 2022
Effective partnership working with social workers, mental health professionals and local authority
Note18 Jun 2022
Positive, inclusive culture with diversity and inclusion mentor; staff feel valued
Note18 Jun 2022
Strong staff support with regular supervision, induction and ongoing training
Note18 Jun 2022
Robust quality monitoring including audits and unannounced spot checks on care staff
Note18 Jun 2022
Registered manager matches staff personalities with people to build trusting relationships

Note18 Jun 2022
End of life care and support
Note18 Jun 2022
Improving care quality in response to complaints or concerns
Note18 Jun 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note18 Jun 2022
Meeting people's communication needs
Note18 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note18 Jun 2022
Learning lessons when things go wrong
Note18 Jun 2022
Preventing and controlling infection
Note18 Jun 2022
Using medicines safely
Note18 Jun 2022
Staffing and recruitment
Note18 Jun 2022
Assessing risk, safety monitoring and management
Note18 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note18 Jun 2022
Working in partnership with others
Note18 Jun 2022
Engaging and involving people using the service, the public and staff
Note18 Jun 2022
How the provider understands and acts on the duty of candour
Note18 Jun 2022
Continuous learning and improving care
Note18 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note18 Jun 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements