Care Wisdom Services Ltd

Insufficient evidence to rateRated 1 May 2023Home care · Croydon

CQC Key Questions

Safe

Insufficient evidence to rate

People are protected from abuse and avoidable harm.

Effective

Insufficient evidence to rate

Care achieves good outcomes and quality of life.

Caring

Insufficient evidence to rate

Staff treat people with compassion, dignity, respect.

Responsive

Insufficient evidence to rate

Services are tailored to people's needs.

Well-led

Insufficient evidence to rate

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note5 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note5 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care
Note5 Jan 2023
Staff support: induction, training, skills and experience
Note5 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Jan 2023
Care plan review was conducted after 6 weeks and the provider planned further updates as they got to know the person.
Note5 Jan 2023
The service had an open culture with staff speaking positively about the provider and feeling well supported.
Note5 Jan 2023
Food and fluid intake was documented to ensure adequate nutrition and hydration.
Note5 Jan 2023
Staff were trained in infection control, MCA, and safeguarding and could describe their responsibilities.
Note5 Jan 2023
Staff treated the person with kindness and respect, building positive rapport through consistent care.
Note

Note5 Jan 2023
Improving care quality in response to complaints or concerns
Note5 Jan 2023
Meeting people's communication needs
Note5 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Jan 2023
Working in partnership with others
Note5 Jan 2023
Continuous learning and improving care
Note5 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note5 Jan 2023
How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info