Operated by MNS Consul Home Care Limited

MNS Consul Home Care Ltd

GoodRated 6 Jul 2022Home care · Chelmsford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note7 Jun 2022
Staff working with other agencies; Supporting people to live healthier lives, access healthcare services and support
Note7 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Jun 2022
Staff support: induction, training, skills and experience
Note7 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Jun 2022
Positive engagement with people, families, staff and external professionals
Note7 Jun 2022
Duty of candour observed - apologies given openly when mistakes occurred
Note7 Jun 2022
Open complaints handling with prompt action when concerns were raised
Note7 Jun 2022
Highly personalised care plans reflecting people's preferences and communication needs
Note7 Jun 2022
Caring, compassionate culture with staff who knew people well
Note7 Jun 2022
Staff received training including the Care Certificate, MCA training and supervision

Note7 Jun 2022
End of life care and support
Note7 Jun 2022
Improving care quality in response to complaints or concerns
Note7 Jun 2022
Meeting people's communication needs
Note7 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Jun 2022
Preventing and controlling infection
Note7 Jun 2022
Systems and processes to safeguard people from the risk of abuse
Note7 Jun 2022
Staffing and recruitment
Note7 Jun 2022
Assessing risk, safety monitoring and management; Using medicines safely; Learning lessons when things go wrong

Note7 Jun 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note7 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candour
Note7 Jun 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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