Stivic Care Services Ltd

GoodRated 26/01/2022Home care · Colchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note2 Feb 2024
Provider worked effectively in partnership with other health professionals
Note2 Feb 2024
Monthly management audits covering medicines, incidents, safeguarding, and care planning
Note2 Feb 2024
Regular supervisions, appraisals, and comprehensive induction including Care Certificate for new staff
Note2 Feb 2024
Relatives highly positive about the registered manager and the culture of the service
Note2 Feb 2024
Strong infection prevention and control practices including PPE audits and COVID-19 guidance
Note2 Feb 2024
Effective safeguarding processes with staff confident in recognising and reporting concerns
Note2 Feb 2024
Robust medicines management including administration charts, daily counts, monthly audits, and competency assessments
Note2 Feb 2024
Consistent, small staff team supporting the person well with personalised, person-centred care
minorrecord_keeping2 Feb 2024
some applicants did not have a full employment history documented in their personnel file