# Recruit4care

*Operated by Recruit 4Care Ltd.*

Recruit4care is a CQC-regulated home-care agency in Portsmouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 19/08/2023

## Practical info

- Postcode: PO6 4TY
- Local authority: Portsmouth
- Region: South East
- City: Portsmouth
- Last CQC check: 19/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-19

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-19
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-08-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-19
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-19

### Other

- Finding
  - Evidence: Provider was open and transparent and understood duty of candour responsibilities.
  - Published: 2023-08-19
- Finding
  - Evidence: Provider voluntarily paused accepting new referrals during inspection to allow improvements.
  - Published: 2023-08-19
- Finding
  - Evidence: Appropriate PPE was used and infection prevention and control training was completed by all staff.
  - Published: 2023-08-19
- Finding
  - Evidence: Staff understood safeguarding responsibilities and knew how to escalate concerns.
  - Published: 2023-08-19
- Finding
  - Evidence: People received support from a regular, consistent staff team who knew them well.
  - Published: 2023-08-19
- Finding
  - Evidence: Staff had completed required training including moving and handling, infection control, medicines and safeguarding.
  - Published: 2023-08-19
- Finding
  - Evidence: People and family members consistently praised staff as kind, caring and respectful of dignity and privacy.
  - Published: 2023-08-19
- **safeguarding** _(critical)_
  - Evidence: The failure to ensure all recruitment checks and risk assessments were completed meant people could be at risk of harm.
  - Published: 2023-08-19

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-19
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-19
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-19
- Finding
  - Using medicines safely
  - Published: 2023-08-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-19
- Finding
  - Staffing and recruitment
  - Published: 2023-08-19

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-19
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-08-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9999737765

HomeCare Compass is an independent guide and is not affiliated with the CQC.