# CareRight

*Operated by Angel Care (Devon) Limited.*

CareRight is a CQC-regulated home-care agency in Newton Abbot.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/11/2022

## Practical info

- Postcode: TQ13 9AD
- Registered manager: Stevens, Kelly
- Local authority: Devon
- Region: South West
- City: Newton Abbot
- Last CQC check: 11/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-11
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-11

### Other

- Finding
  - Evidence: Staff welfare prioritised, with reasonable travel scheduling, heatwave essentials packs, and an inclusive, supportive workplace culture.
  - Published: 2022-11-11
- Finding
  - Evidence: Provider demonstrated continuous improvement, having progressed Well-led from Inadequate (2019) to Good at this inspection.
  - Published: 2022-11-11
- Finding
  - Evidence: Strong partnership working with healthcare professionals, with proactive identification of financial abuse and responsive coordination of assessments.
  - Published: 2022-11-11
- Finding
  - Evidence: Personalised, detailed care plans including end of life plans, communication needs and individual preferences such as colloquial Devonian terms.
  - Published: 2022-11-11
- Finding
  - Evidence: Safe recruitment with DBS checks, structured induction, regular supervision, spot checks and appraisals for all staff.
  - Published: 2022-11-11
- Finding
  - Evidence: Robust risk monitoring via electronic care planning system, including alerts for constipation risks and photographic wound tracking.
  - Published: 2022-11-11
- Finding
  - Evidence: 100% of survey respondents said they would recommend Angel Home Care to others.
  - Published: 2022-11-11

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-11
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-11-11
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support
  - Published: 2022-11-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-11
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-11
- Finding
  - Using medicines safely
  - Published: 2022-11-11
- Finding
  - Staffing and recruitment
  - Published: 2022-11-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-11

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-11
- Finding
  - Continuous learning and improving care
  - Published: 2022-11-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9982318052

HomeCare Compass is an independent guide and is not affiliated with the CQC.