# Choices Healthcare Limited

Choices Healthcare Limited is a CQC-regulated home-care agency in Southend-on-sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 20/03/2024

## Practical info

- Postcode: SS1 2LR
- Registered manager: Nyathi, Nobuhle
- Local authority: Southend-on-Sea
- Region: East
- City: Southend-on-sea
- Last CQC check: 20/Mar/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-21
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-21

### Other

- Finding
  - Evidence: Staff supported people's communication needs including sign language and easy-read formats.
  - Published: 2023-03-21
- Finding
  - Evidence: People and relatives were involved in care planning and reviews.
  - Published: 2023-03-21
- Finding
  - Evidence: Staff received additional specialist training such as dysphagia, end of life and dementia training.
  - Published: 2023-03-21
- Finding
  - Evidence: The service logged all complaints including informal ones and categorised them to identify themes.
  - Published: 2023-03-21
- Finding
  - Evidence: People generally felt safe and described staff as caring, patient, friendly and respectful.
  - Published: 2023-03-21
- Finding
  - Evidence: The service worked proactively with external health and social care professionals, including SALT and Dementia Intensive Support teams.
  - Published: 2023-03-21
- Finding
  - Evidence: Staff felt well supported by managers and described an open, approachable management culture.
  - Published: 2023-03-21

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-21
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2023-03-21
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-21
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-03-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-21
- Finding
  - Using medicines safely
  - Published: 2023-03-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-21
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-21
- Finding
  - Staffing and recruitment
  - Published: 2023-03-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-21
- Finding
  - Continuous learning and improving care
  - Published: 2023-03-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-997845399

HomeCare Compass is an independent guide and is not affiliated with the CQC.