# Surecare Hillingdon

*Operated by Surecare Hillingdon Limited.*

Surecare Hillingdon is a CQC-regulated home-care agency in Harrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/06/2019

## Practical info

- Postcode: HA1 2EN
- Registered manager: Owolabi, Temitope
- Local authority: Harrow
- Region: London
- City: Harrow
- Last CQC check: 27/Aug/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Active engagement of people, relatives and staff through surveys, meetings and open-door policy
  - Published: 2022-08-27
- Finding
  - Evidence: Positive, person-centred culture with supportive registered manager and engaged staff
  - Published: 2022-08-27
- Finding
  - Evidence: Weekly and monthly audits driving service improvement
  - Published: 2022-08-27
- Finding
  - Evidence: Consistent care from regular punctual care staff who knew people well
  - Published: 2022-08-27
- Finding
  - Evidence: Effective infection prevention and control practices including COVID-19 measures
  - Published: 2022-08-27
- Finding
  - Evidence: Safe medicines management with comprehensive risk assessments and competency-assessed staff
  - Published: 2022-08-27
- Finding
  - Evidence: Safe recruitment procedures including DBS checks, references and right-to-work checks
  - Published: 2022-08-27
- Finding
  - Evidence: Personalised risk assessments with regular reviews and updates communicated to staff
  - Published: 2022-08-27
- Finding
  - Evidence: Systems and processes in place to safeguard people from the risk of abuse, with staff trained appropriately
  - Published: 2022-08-27
- **record_keeping** _(minor)_
  - Evidence: We assessed the electronic monitoring system (EMS) used to monitor staff attendance and found that it was not always accurate when recording visit times and there were discrepancies.
  - Published: 2022-08-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-27
- Finding
  - Using medicines safely
  - Published: 2022-08-27
- Finding
  - Staffing and recruitment
  - Published: 2022-08-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-27

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-08-27
- Finding
  - Engaging and involving people, public and staff; partnership working
  - Published: 2022-08-27
- Finding
  - Managers and staff clear about roles, quality, risk and regulatory requirements
  - Published: 2022-08-27
- Finding
  - Duty of candour and openness
  - Published: 2022-08-27
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-08-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9977951619

HomeCare Compass is an independent guide and is not affiliated with the CQC.