# Horizon Healthcare Services Ltd

Horizon Healthcare Services Ltd is a CQC-regulated home-care agency in Romford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Insufficient evidence to rate |
| Safe | Insufficient evidence to rate |
| Effective | Insufficient evidence to rate |
| Caring | Insufficient evidence to rate |
| Responsive | Insufficient evidence to rate |
| Well-led | Insufficient evidence to rate |

Rating published: 18/10/2022

## Practical info

- Postcode: RM1 3NH
- Registered manager: Bah, Vivian
- Local authority: Havering
- Region: London
- City: Romford
- Last CQC check: 18/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-18
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-18
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-10-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-18
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-10-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-18

### Other

- Finding
  - Evidence: Service worked in partnership with health professionals and local authorities when needed.
  - Published: 2022-10-18
- Finding
  - Evidence: Quality monitoring through surveys was in place to gather feedback and drive improvements.
  - Published: 2022-10-18
- Finding
  - Evidence: Pre-employment checks including DBS, valid ID and references were in place for the registered manager.
  - Published: 2022-10-18
- Finding
  - Evidence: People and relatives were involved in decisions about care.
  - Published: 2022-10-18
- Finding
  - Evidence: People's privacy, dignity and independence were respected and promoted.
  - Published: 2022-10-18
- Finding
  - Evidence: People felt safe and relatives reported no missed visits; registered manager always on time.
  - Published: 2022-10-18
- Finding
  - Evidence: Registered manager had been trained in safeguarding, infection control, MCA, first aid, and moving and handling.
  - Published: 2022-10-18
- Finding
  - Evidence: Sufficient risk assessments were in place covering falls, nutrition, COVID-19, and home environment.
  - Published: 2022-10-18

### responsive

- Finding
  - End of Life care and support
  - Published: 2022-10-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-18
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-18

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-10-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-18
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-18
- Finding
  - Staffing and recruitment
  - Published: 2022-10-18
- Finding
  - Using medicines safely
  - Published: 2022-10-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-18

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-18
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-10-18
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2022-10-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9971435875

HomeCare Compass is an independent guide and is not affiliated with the CQC.