# Hallam24 Bassetlaw

*Operated by Hallam24 Healthcare Ltd.*

Hallam24 Bassetlaw is a CQC-regulated home-care agency in Worksop.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/08/2025

## Practical info

- Postcode: S81 8BW
- Registered manager: Mugwidi, Success
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Worksop
- Last CQC check: 27/Aug/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-06-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-06-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-06-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-06-24
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-06-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-06-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-06-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-06-24

### Other

- Finding
  - Evidence: People were treated with dignity and respect; relatives praised staff as kind, caring and polite.
  - Published: 2025-06-24
- Finding
  - Evidence: Service worked collaboratively with other healthcare professionals to achieve positive outcomes for people.
  - Published: 2025-06-24
- Finding
  - Evidence: Staff felt well supported, received regular supervision and were involved in staff meetings.
  - Published: 2025-06-24
- Finding
  - Evidence: Registered manager demonstrated strong governance including statutory notifications, audits and live call monitoring.
  - Published: 2025-06-24
- Finding
  - Evidence: Provider had a full-time in-house trainer and ensured all new starters completed the Care Certificate.
  - Published: 2025-06-24
- Finding
  - Evidence: People's care was planned in a detailed and individualised way including communication needs and preferences.
  - Published: 2025-06-24
- Finding
  - Evidence: Medicines were administered and managed safely with regular competency checks for staff.
  - Published: 2025-06-24
- Finding
  - Evidence: Staff knew how to recognise and report signs of abuse and followed clear safeguarding processes.
  - Published: 2025-06-24
- **care_planning** _(minor)_
  - Evidence: Staff supported some people with catheters and we found whilst some guidance was given in the care plans, it was limited.
  - Published: 2025-06-24
- **missed_or_late_visits** _(minor)_
  - Evidence: I feel travel time we are given is not adequate...This means that we are being late to calls due to only been given a short amount of time to get there.
  - Published: 2025-06-24

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-06-24
- Finding
  - Meeting people's communication needs
  - Published: 2025-06-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-06-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-06-24
- Finding
  - Preventing and controlling infection
  - Published: 2025-06-24
- Finding
  - Using medicines safely
  - Published: 2025-06-24
- Finding
  - Staffing and recruitment
  - Published: 2025-06-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-06-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-06-24

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2025-06-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-06-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-06-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9970761703

HomeCare Compass is an independent guide and is not affiliated with the CQC.