# Helping Hands Poole

*Operated by Midshires Care Limited.*

Helping Hands Poole is a CQC-regulated home-care agency in Poole.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/05/2024

## Practical info

- Postcode: BH15 3EE
- Registered manager: Bridle, Stacey
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Poole
- Last CQC check: 20/May/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2022-04-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-20

### Other

- Finding
  - Evidence: Regular surveys and feedback mechanisms with action plans produced in response to identified improvements
  - Published: 2022-04-20
- Finding
  - Evidence: Effective partnership working with health and social care professionals including doctors, district nurses and specialists
  - Published: 2022-04-20
- Finding
  - Evidence: Positive staff culture supported by a 'Moments of Kindness' recognition scheme and strong support from the registered manager and provider
  - Published: 2022-04-20
- Finding
  - Evidence: Person-centred electronic care planning system providing staff with immediate access to up-to-date, clear care information
  - Published: 2022-04-20
- Finding
  - Evidence: Quality assurance systems including audits of medicines, care plans and risk assessments with clear action plans overseen by the registered manager
  - Published: 2022-04-20
- Finding
  - Evidence: Strong recruitment processes including DBS checks, references and health screening, supported by an electronic recruitment management system
  - Published: 2022-04-20
- Finding
  - Evidence: Robust risk assessments in place covering personal care, environmental risks, fire safety and COVID-19, with clear instructions for staff
  - Published: 2022-04-20
- Finding
  - Evidence: Medicines managed safely via a live electronic system with real-time alerts and regular competency assessments for administering staff
  - Published: 2022-04-20
- Finding
  - Evidence: People and relatives consistently reported feeling safe and well cared for, with staff demonstrating kindness, compassion and respect
  - Published: 2022-04-20

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-20
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support
  - Published: 2022-04-20

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-20
- Finding
  - Using medicines safely
  - Published: 2022-04-20
- Finding
  - Staffing and recruitment
  - Published: 2022-04-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-20
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-04-20

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-04-20
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-04-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9970246512

HomeCare Compass is an independent guide and is not affiliated with the CQC.