# The Wilf Ward Family Trust Supported Living East

*Operated by The Wilf Ward Family Trust.*

The Wilf Ward Family Trust Supported Living East is a CQC-regulated home-care agency in Scarborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/12/2019

## Practical info

- Postcode: YO11 3YJ
- Registered manager: James, Steven
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Scarborough
- Last CQC check: 24/Dec/2019 - 00:00

## Inspection findings

### caring

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Relationships and communication
  - Published: 2021-10-30
- Finding
  - Involvement in care decisions
  - Published: 2021-10-30
- Finding
  - Dignity, respect and compassion
  - Published: 2021-10-30

### effective

- Finding
  - Healthcare access
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act and DoLS
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and development
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: People involved in staff recruitment, training delivery and service development forums
  - Published: 2021-10-30
- Finding
  - Evidence: Strong links with external organisations including local hospice, health professionals and community facilities
  - Published: 2021-10-30
- Finding
  - Evidence: Visible and approachable registered manager with effective quality assurance and audit systems
  - Published: 2021-10-30
- Finding
  - Evidence: Effective complaints handling with clearly recorded outcomes and evidence of consultation
  - Published: 2021-10-30
- Finding
  - Evidence: Strong MCA and DoLS understanding among staff with people supported to make their own decisions
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported to engage in a wide range of meaningful community activities aligned with their interests
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans with detailed individual needs, preferences and regular reviews involving people
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision, appraisal and one-to-one meetings supporting their development
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive and up-to-date training across mandatory and specialist areas including learning disability, MCA, DoLS, and end of life care
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Activities and community engagement
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30

### well_led

- Finding
  - External partnership working
  - Published: 2021-10-30
- Finding
  - Staff engagement and culture
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance
  - Published: 2021-10-30
- Finding
  - Leadership and management
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-995672172

HomeCare Compass is an independent guide and is not affiliated with the CQC.