# NK Care Limited

NK Care Limited is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 28/09/2022

## Practical info

- Postcode: RG1 3EU
- Registered manager: Wireko Abebrese, Mary
- Local authority: Reading
- Region: South East
- City: Reading
- Last CQC check: 28/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-28
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-28

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-09-28
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-09-28
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-28

### Other

- Finding
  - Evidence: The registered manager promoted a culture of reflective learning when things went wrong.
  - Published: 2022-09-28
- Finding
  - Evidence: People were protected from infection risk through trained staff using appropriate PPE.
  - Published: 2022-09-28
- Finding
  - Evidence: Staff completed robust induction based on the Care Certificate and relevant training before starting work.
  - Published: 2022-09-28
- Finding
  - Evidence: End of life care plans were in place, personalised and reflective of people's preferences.
  - Published: 2022-09-28
- Finding
  - Evidence: Care plans were personalised, written from the person's perspective and involved people and families.
  - Published: 2022-09-28
- Finding
  - Evidence: People had caring relationships with staff who promoted dignity, respect and independence.
  - Published: 2022-09-28
- Finding
  - Evidence: Staff completed thorough pre-employment checks including DBS, references and employment history.
  - Published: 2022-09-28
- Finding
  - Evidence: Medicines were managed safely with evidence-based systems and prompt reporting of errors.
  - Published: 2022-09-28
- **governance** _(moderate)_
  - Evidence: Some key information had not been included such as timescales to complete actions and the names of the senior staff responsible for completing the actions.
  - Published: 2022-09-28

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-28
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-28
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-09-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-28
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-28
- Finding
  - Using medicines safely
  - Published: 2022-09-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-28
- Finding
  - Staffing and recruitment
  - Published: 2022-09-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-28

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-09-28
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-28
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9944228998

HomeCare Compass is an independent guide and is not affiliated with the CQC.