# Patience Care Solutions Ltd

Patience Care Solutions Ltd is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/07/2022

## Practical info

- Postcode: S36 6DT
- Registered manager: Savanhu, Maxmus
- Local authority: Barnsley
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 21/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and respecting privacy, dignity and independence
  - Published: 2022-09-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-28
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-09-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-28

### Other

- Finding
  - Evidence: Kind, caring staff who respected dignity, privacy and independence
  - Published: 2022-09-28
- Finding
  - Evidence: Mental Capacity Act principles followed with consent forms and best interest decisions documented
  - Published: 2022-09-28
- Finding
  - Evidence: Governance systems including audits, spot checks and competence evaluations in place
  - Published: 2022-09-28
- Finding
  - Evidence: Strong, hands-on registered manager with regular contact with people and relatives
  - Published: 2022-09-28
- Finding
  - Evidence: Consistent punctuality and continuity of care staff reported by people and relatives
  - Published: 2022-09-28
- Finding
  - Evidence: Person-centred care plans developed with people and regularly reviewed
  - Published: 2022-09-28
- Finding
  - Evidence: Comprehensive induction programme and ongoing training, supervision and appraisals for staff
  - Published: 2022-09-28
- Finding
  - Evidence: Staff followed correct infection control procedures and had good stocks of PPE
  - Published: 2022-09-28

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-28
- Finding
  - Supporting people to develop and maintain relationships
  - Published: 2022-09-28
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-28
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-09-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-28
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-28
- Finding
  - Using medicines safely
  - Published: 2022-09-28
- Finding
  - Staffing and recruitment
  - Published: 2022-09-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-28
- Finding
  - Managers and staff being clear about roles; continuous learning and improving care
  - Published: 2022-09-28
- Finding
  - Duty of candour
  - Published: 2022-09-28
- Finding
  - Promoting a positive, person-centred culture and engaging people and staff
  - Published: 2022-09-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9944074865

HomeCare Compass is an independent guide and is not affiliated with the CQC.