# Care4u Office

*Operated by Care4u.*

Care4u Office is a CQC-regulated home-care agency in Gateshead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/04/2025

## Practical info

- Postcode: NE8 3HU
- Local authority: Gateshead
- Region: North East
- City: Gateshead
- Last CQC check: 08/Apr/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-14

### Other

- Finding
  - Evidence: Good infection control practices including correct PPE use
  - Published: 2022-07-14
- Finding
  - Evidence: Positive culture with good team spirit reported by staff
  - Published: 2022-07-14
- Finding
  - Evidence: Robust complaints policy in place and feedback acted upon
  - Published: 2022-07-14
- Finding
  - Evidence: Provider followed MCA principles and sought consent before care
  - Published: 2022-07-14
- Finding
  - Evidence: People received personalised, compassionate care and warm relationships with staff
  - Published: 2022-07-14
- Finding
  - Evidence: Staff received regular training, supervision and appraisal
  - Published: 2022-07-14
- Finding
  - Evidence: Staff were recruited safely with DBS checks completed
  - Published: 2022-07-14
- Finding
  - Evidence: People felt safe with their carers and safeguarding systems were in place
  - Published: 2022-07-14

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-14
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-07-14
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-14

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-14
- Finding
  - Staffing and recruitment
  - Published: 2022-07-14
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-14
- Finding
  - Using medicines safely
  - Published: 2022-07-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-14
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9943491703

HomeCare Compass is an independent guide and is not affiliated with the CQC.