# Eliona Healthcare Limited

Eliona Healthcare Limited is a CQC-regulated home-care agency in Market Harborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/06/2023

## Practical info

- Postcode: LE16 8HP
- Registered manager: Ndlovu, Misheck
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Market Harborough
- Last CQC check: 14/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-14
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-14

### Other

- Finding
  - Evidence: End-of-life care provided with appropriate training, care plans and multi-agency collaboration.
  - Published: 2023-06-14
- Finding
  - Evidence: Staff felt well supported, valued and described management as approachable and contactable.
  - Published: 2023-06-14
- Finding
  - Evidence: Collaborative working with healthcare professionals including palliative care team, GPs and district nurses.
  - Published: 2023-06-14
- Finding
  - Evidence: Effective governance including audits, spot checks, supervisions, appraisals and satisfaction surveys.
  - Published: 2023-06-14
- Finding
  - Evidence: Person-centred care planning with regular reviews and involvement of people and relatives.
  - Published: 2023-06-14
- Finding
  - Evidence: Robust infection prevention and control practices with PPE use confirmed by relatives.
  - Published: 2023-06-14
- Finding
  - Evidence: Medicines support delivered safely by trained staff with competency assessments and audits.
  - Published: 2023-06-14
- Finding
  - Evidence: Consistent and stable staff team of 5; people saw the same carers who knew them well.
  - Published: 2023-06-14
- **staff_training** _(moderate)_
  - Evidence: the application form did not ask for people's employment history. Evidence of ID had not always been checked and 1 person had not completed an application form.
  - Published: 2023-06-14

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-14
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-14
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-14
- Finding
  - Using medicines safely
  - Published: 2023-06-14
- Finding
  - Staffing and recruitment
  - Published: 2023-06-14

### well_led

- Finding
  - Engaging and involving people using the service; Continuous learning and improving care
  - Published: 2023-06-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-991518714

HomeCare Compass is an independent guide and is not affiliated with the CQC.