# Home Instead Crowborough, Tenterden & Rye

*Operated by Espinas Group Limited.*

Home Instead Crowborough, Tenterden & Rye is a CQC-regulated home-care agency in Crowborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/08/2022

## Practical info

- Postcode: TN6 1DH
- Local authority: East Sussex
- Region: South East
- City: Crowborough
- Last CQC check: 17/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-08-17

### effective

- Finding
  - Is the service effective?
  - Published: 2022-08-17

### Other

- Finding
  - Evidence: Quarterly audits by registered manager and annual provider audit
  - Published: 2022-08-17
- Finding
  - Evidence: Visible leadership and positive culture with daily feedback opportunities
  - Published: 2022-08-17
- Finding
  - Evidence: Complaints resolved within 14 days as per policy
  - Published: 2022-08-17
- Finding
  - Evidence: Use of communication boards for people with hearing loss
  - Published: 2022-08-17
- Finding
  - Evidence: Person-centred care reflecting routines, faiths and cultures
  - Published: 2022-08-17
- Finding
  - Evidence: Staff induction, regular supervision and annual appraisals
  - Published: 2022-08-17
- Finding
  - Evidence: Medicines training and electronic MAR records monitored remotely by registered manager
  - Published: 2022-08-17
- Finding
  - Evidence: Enough staff with no missed appointments and contingency for delays
  - Published: 2022-08-17
- Finding
  - Evidence: Risk assessments regularly reviewed and updated following incidents
  - Published: 2022-08-17
- Finding
  - Evidence: Safe recruitment with DBS checks completed before employment
  - Published: 2022-08-17
- **communication_with_families** _(minor)_
  - Evidence: Professionals told us that the staff worked well with them but that communications between them and managers when making appointments could be improved.
  - Published: 2022-08-17

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-08-17

### safe

- Finding
  - Is the service safe?
  - Published: 2022-08-17

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-08-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9901020686

HomeCare Compass is an independent guide and is not affiliated with the CQC.