# Procare Domiciliary Services Ltd

Procare Domiciliary Services Ltd is a CQC-regulated home-care agency in Spalding.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 05/11/2022

## Practical info

- Postcode: PE11 1WN
- Registered manager: Sabado, Michelle
- Local authority: Lincolnshire
- Region: East Midlands
- City: Spalding
- Last CQC check: 05/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence; respecting equality and diversity
  - Published: 2022-11-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-05
- Finding
  - Ensuring people are well treated and supported
  - Published: 2022-11-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-05
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-05

### Other

- Finding
  - Evidence: Bespoke communication approaches developed for people with dementia, hearing loss and progressive neurological conditions.
  - Published: 2022-11-05
- Finding
  - Evidence: Minimum 30-minute call times ensured staff were never rushed, supporting quality and dignity of care.
  - Published: 2022-11-05
- Finding
  - Evidence: Positive staff culture with hands-on leadership; staff survey showed near-universal pride and sense of accomplishment.
  - Published: 2022-11-05
- Finding
  - Evidence: Zero formal complaints in 20 months since registration; 100% of survey respondents likely or highly likely to recommend the service.
  - Published: 2022-11-05
- Finding
  - Evidence: Comprehensive induction, training, regular supervision and unannounced spot checks ensuring staff competency.
  - Published: 2022-11-05
- Finding
  - Evidence: Proactive multi-disciplinary working with GPs, district nurses and hospice; prompt escalation of health concerns.
  - Published: 2022-11-05
- Finding
  - Evidence: End-of-life care delivered in partnership with a local hospice, with specialist staff training.
  - Published: 2022-11-05
- Finding
  - Evidence: Safe medicines management with creative introduction of per-call MAR charts to reduce administration errors.
  - Published: 2022-11-05
- Finding
  - Evidence: Strong staffing continuity with the same small team assigned to each person, enabling deep relationships and truly responsive care.
  - Published: 2022-11-05

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2022-11-05
- Finding
  - End of life care and support
  - Published: 2022-11-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-05
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-05
- Finding
  - Using medicines safely
  - Published: 2022-11-05
- Finding
  - Staffing and recruitment
  - Published: 2022-11-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9900737377

HomeCare Compass is an independent guide and is not affiliated with the CQC.