# Adele Care Services Limited

Adele Care Services Limited is a CQC-regulated home-care agency in Bexleyheath.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 11/03/2023

## Practical info

- Postcode: DA7 5PB
- Registered manager: Ogunnaike, Abisola
- Local authority: Bexley
- Region: London
- City: Bexleyheath
- Last CQC check: 11/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-11

### Other

- Finding
  - Evidence: Complaints procedures were in place and feedback from people was obtained via surveys.
  - Published: 2023-03-11
- Finding
  - Evidence: The service worked within Mental Capacity Act principles and people confirmed consent was sought before care was delivered.
  - Published: 2023-03-11
- Finding
  - Evidence: Infection control policy was in place and PPE was consistently used during personal care.
  - Published: 2023-03-11
- Finding
  - Evidence: People's privacy, dignity and independence were respected and person-centred care plans reflected individual preferences.
  - Published: 2023-03-11
- Finding
  - Evidence: Staff received mandatory training, supervision, and competency spot checks by the nominated individual.
  - Published: 2023-03-11
- Finding
  - Evidence: Safe recruitment practices including DBS checks were followed before the registered manager commenced work.
  - Published: 2023-03-11
- Finding
  - Evidence: Medicines were managed safely with appropriate records and trained staff.
  - Published: 2023-03-11
- Finding
  - Evidence: People felt safe and spoke positively about the service; safeguarding and whistleblowing policies were in place and staff understood their responsibilities.
  - Published: 2023-03-11
- **record_keeping** _(moderate)_
  - Evidence: there was still insufficient detail in relation to the symptoms and signs staff should be aware of should there be any changes with the person's blood pressure and blood sugar levels.
  - Published: 2023-03-11

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-11
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-11
- Finding
  - Staffing and recruitment
  - Published: 2023-03-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-11
- Finding
  - Using medicines safely
  - Published: 2023-03-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-11
- Finding
  - Engaging and involving people; continuous learning and improving care
  - Published: 2023-03-11
- Finding
  - Promoting a positive culture; duty of candour; roles and governance
  - Published: 2023-03-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9895642335

HomeCare Compass is an independent guide and is not affiliated with the CQC.