# Global House Facilities (UK) Ltd

Global House Facilities (UK) Ltd is a CQC-regulated home-care agency in Bexleyheath.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Inadequate |
| Safe | Inadequate |
| Effective | Inadequate |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 07/02/2025

## Practical info

- Postcode: DA7 6ST
- Local authority: Bexley
- Region: London
- City: Bexleyheath
- Last CQC check: 07/Feb/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-30

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-06-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-30

### Other

- Finding
  - Evidence: Staff supported access to healthcare services and worked with health professionals
  - Published: 2022-06-30
- Finding
  - Evidence: Complaints policy and procedure in place that people were aware of
  - Published: 2022-06-30
- Finding
  - Evidence: Registered manager understood duty of candour and CQC notification responsibilities
  - Published: 2022-06-30
- Finding
  - Evidence: Staff received equality and diversity training and Care Certificate induction
  - Published: 2022-06-30
- Finding
  - Evidence: People received kind and compassionate care; staff treated them with dignity and respect
  - Published: 2022-06-30
- Finding
  - Evidence: Staff supplied with appropriate PPE and infection control training
  - Published: 2022-06-30
- Finding
  - Evidence: Safe recruitment practices including DBS checks, references and employment history checks
  - Published: 2022-06-30

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-30
- Finding
  - End of life care and support
  - Published: 2022-06-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-30
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-30
- Finding
  - Staffing and recruitment
  - Published: 2022-06-30
- Finding
  - Using medicines safely
  - Published: 2022-06-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-30
- Finding
  - Duty of candour and managers' understanding of roles, risks and regulatory requirements
  - Published: 2022-06-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-30
- Finding
  - Continuous learning and improving care
  - Published: 2022-06-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9895642283

HomeCare Compass is an independent guide and is not affiliated with the CQC.