# Walfinch Greater Manchester South

*Operated by Knight Home Care Limited.*

Walfinch Greater Manchester South is a CQC-regulated home-care agency in Wilmslow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 25/01/2022

## Practical info

- Postcode: SK9 5EQ
- Local authority: Cheshire East
- Region: North West
- City: Wilmslow
- Last CQC check: 25/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-07

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-04-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-04-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-07

### Other

- Finding
  - Evidence: Positive staff culture with staff reporting job satisfaction and accessible management.
  - Published: 2022-04-07
- Finding
  - Evidence: Confidential information was stored securely.
  - Published: 2022-04-07
- Finding
  - Evidence: Complaints were recorded and handled in line with policy.
  - Published: 2022-04-07
- Finding
  - Evidence: Service worked closely with a variety of professionals to provide joined-up care.
  - Published: 2022-04-07
- Finding
  - Evidence: Staff supported people to be as independent as possible and respected privacy and dignity.
  - Published: 2022-04-07
- Finding
  - Evidence: Family members spoke positively about staff and management; one described staff as 'exceptional'.
  - Published: 2022-04-07
- Finding
  - Evidence: Person-centred care plans in place, regularly reviewed and accessible via an app.
  - Published: 2022-04-07
- Finding
  - Evidence: Good stocks of PPE and up-to-date IPC practices and training.
  - Published: 2022-04-07
- Finding
  - Evidence: Medicines were safely managed with MAR records in place and regularly audited.
  - Published: 2022-04-07
- Finding
  - Evidence: Safeguarding policies and procedures were in place and being followed with appropriate risk assessments.
  - Published: 2022-04-07
- **staffing_levels** _(moderate)_
  - Evidence: Systems and processes were not always robust when the service recruited staff. The service had not completed all necessary recruitment checks before some staff's employment had started.
  - Published: 2022-04-07
- **care_planning** _(minor)_
  - Evidence: The service did have a pre-assessment form in place, but one had not been completed for the care package we reviewed.
  - Published: 2022-04-07
- **staff_competency** _(minor)_
  - Evidence: Staff had completed MCA training, however, they lacked some knowledge in this area.
  - Published: 2022-04-07
- **supervision_appraisal** _(minor)_
  - Evidence: Staff supervisions and appraisals were taking place, but not in line with policy.
  - Published: 2022-04-07

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-07
- Finding
  - Meeting people's communication needs; improving care quality in response to complaints
  - Published: 2022-04-07
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-04-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-07
- Finding
  - Using medicines safely
  - Published: 2022-04-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-07
- Finding
  - Staffing and recruitment
  - Published: 2022-04-07

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-07
- Finding
  - Promoting a positive culture; duty of candour; continuous learning and improving care
  - Published: 2022-04-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9893942693

HomeCare Compass is an independent guide and is not affiliated with the CQC.