# Malachi Care Services

*Operated by Malachi Care Services Ltd.*

Malachi Care Services is a CQC-regulated home-care agency in Pontefract.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 19/10/2022

## Practical info

- Postcode: WF8 4HY
- Registered manager: Hwindingwi, Oliver
- Local authority: Wakefield
- Region: Yorkshire & Humberside
- City: Pontefract
- Last CQC check: 19/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-01
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-11-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-01

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-01
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-11-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-01

### Other

- Finding
  - Evidence: Service worked in partnership with external healthcare professionals (GPs, district nurses, continence specialists).
  - Published: 2022-11-01
- Finding
  - Evidence: Staff reported a supportive culture and good quality induction and training.
  - Published: 2022-11-01
- Finding
  - Evidence: Staff were described as kind, respectful and supportive of people's dignity and independence.
  - Published: 2022-11-01
- Finding
  - Evidence: Infection control procedures were followed and PPE was plentiful and used consistently.
  - Published: 2022-11-01
- Finding
  - Evidence: Medicines management was appropriately followed with staff trained and competency regularly checked.
  - Published: 2022-11-01
- **other** _(moderate)_
  - Evidence: Staff files showed that the provider had not obtained a full record of their work history before commencing work. References lacked detail, and in one staff member's file the references were blank.
  - Published: 2022-11-01
- **person_centred_care** _(moderate)_
  - Evidence: Each care plan we looked at held only limited information about people's preferences.
  - Published: 2022-11-01
- **staffing_levels** _(minor)_
  - Evidence: they said continuity of staffing had diminished in recent months.
  - Published: 2022-11-01
- **consent_capacity** _(moderate)_
  - Evidence: the records we checked were not correctly completed; people had signed them but their choices in relation to consent were not recorded.
  - Published: 2022-11-01

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-01
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-11-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-01
- Finding
  - Staffing and recruitment
  - Published: 2022-11-01
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-01
- Finding
  - Using medicines safely
  - Published: 2022-11-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-01

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-11-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-11-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9893942334

HomeCare Compass is an independent guide and is not affiliated with the CQC.