# Access Care Solutions

*Operated by Access Care Solutions Limited.*

Access Care Solutions is a CQC-regulated home-care agency in Derby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 03/11/2022

## Practical info

- Postcode: DE24 8UQ
- Registered manager: Cisse Simaha, Mamasa
- Local authority: Derby
- Region: East Midlands
- City: Derby
- Last CQC check: 03/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-15

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-15

### Other

- Finding
  - Evidence: Care staff trained in end of life care, nutrition, moving and handling, and person-centred dementia care.
  - Published: 2022-11-15
- Finding
  - Evidence: Staff reported feeling supported, valued and able to contact the provider at any time.
  - Published: 2022-11-15
- Finding
  - Evidence: Complaints were recorded and acted upon; provider described as open and approachable.
  - Published: 2022-11-15
- Finding
  - Evidence: Provider worked effectively with other health and social care agencies to ensure continuity of care.
  - Published: 2022-11-15
- Finding
  - Evidence: Safeguarding systems were in place; staff trained to identify and report abuse; no outstanding safeguarding concerns.
  - Published: 2022-11-15
- Finding
  - Evidence: Effective infection prevention and control measures including COVID-19 protocols and adequate PPE.
  - Published: 2022-11-15

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-15
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-11-15
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-11-15
- Finding
  - End of life care and support
  - Published: 2022-11-15
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-15
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-15
- Finding
  - Staffing and recruitment
  - Published: 2022-11-15
- Finding
  - Using medicines safely
  - Published: 2022-11-15

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-15
- Finding
  - Working in partnership with others
  - Published: 2022-11-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-15
- Finding
  - Systems and processes to assess, monitor and improve the quality and safety of services
  - Published: 2022-11-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9890166417

HomeCare Compass is an independent guide and is not affiliated with the CQC.