# Entirety

*Operated by The Entirety Partners Limited.*

Entirety is a CQC-regulated home-care agency in Carshalton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/06/2022

## Practical info

- Postcode: SM5 1PD
- Registered manager: Hooper, Jacqueline
- Local authority: Sutton
- Region: London
- City: Carshalton
- Last CQC check: 22/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care; respecting equality and diversity
  - Published: 2022-06-22
- Finding
  - Ensuring people are well treated and supported
  - Published: 2022-06-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-22
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-06-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-22

### Other

- Finding
  - Evidence: Strong partnership working with health and social care professionals to improve wellbeing.
  - Published: 2022-06-22
- Finding
  - Evidence: Registered manager approachable, led by example and instilled a person-centred culture.
  - Published: 2022-06-22
- Finding
  - Evidence: Staff supported people to participate in a wide range of personalised social and leisure activities.
  - Published: 2022-06-22
- Finding
  - Evidence: Effective infection prevention and control measures, including up-to-date policies and food hygiene training.
  - Published: 2022-06-22
- Finding
  - Evidence: Very low staff turnover supporting consistent care from staff who knew people well.
  - Published: 2022-06-22
- Finding
  - Evidence: Staff demonstrated best practice around assessing mental capacity and best interest decision-making.
  - Published: 2022-06-22
- Finding
  - Evidence: Personalised, holistic, strengths-based care plans reflecting people's needs and aspirations.
  - Published: 2022-06-22
- Finding
  - Evidence: Staff knew people well and understood how to protect them from abuse, with relatives expressing complete trust.
  - Published: 2022-06-22

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-22
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-06-22
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-22
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-22
- Finding
  - Using medicines safely
  - Published: 2022-06-22
- Finding
  - Staffing and recruitment
  - Published: 2022-06-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-22

### well_led

- Finding
  - Engaging and involving people, public and staff; continuous learning and improving care; working in partnership with others
  - Published: 2022-06-22
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-06-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9889822742

HomeCare Compass is an independent guide and is not affiliated with the CQC.