# AAA Care Solutions Ltd

AAA Care Solutions Ltd is a CQC-regulated home-care agency in Horsham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 07/05/2022

## Practical info

- Postcode: RH12 1LE
- Local authority: West Sussex
- Region: South East
- City: Horsham
- Last CQC check: 07/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions; Respecting privacy, dignity and independence
  - Published: 2022-05-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-07

### effective

- Finding
  - Staff working with other agencies; Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-05-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-07

### Other

- Finding
  - Evidence: Effective partnership working with district nurses and GPs
  - Published: 2022-05-07
- Finding
  - Evidence: Approachable registered manager who listens to staff and relatives
  - Published: 2022-05-07
- Finding
  - Evidence: Compassionate and empathetic staff who respect dignity and independence
  - Published: 2022-05-07
- Finding
  - Evidence: Personalised, culturally appropriate care with detailed life histories
  - Published: 2022-05-07
- Finding
  - Evidence: Strong infection prevention and control practices including PPE and COVID-19 testing
  - Published: 2022-05-07
- Finding
  - Evidence: Medicines managed safely with monthly audits and PRN protocols in place
  - Published: 2022-05-07
- Finding
  - Evidence: Safe recruitment with DBS and reference checks completed
  - Published: 2022-05-07
- Finding
  - Evidence: Staff knowledgeable about safeguarding and prevention/reporting of abuse
  - Published: 2022-05-07
- **record_keeping** _(minor)_
  - Evidence: staff completed support records in the person's home, the registered manager relied on visits to the person's home to be able to effectively monitor the quality of support.
  - Published: 2022-05-07
- **supervision_appraisal** _(minor)_
  - Evidence: The service had not held staff meetings and could not be always assured staff received feedback about their performance or received support with objectives
  - Published: 2022-05-07
- **consent_capacity** _(moderate)_
  - Evidence: the provider acknowledged their assessment process had not always assessed a person's capacity to make their own decisions.
  - Published: 2022-05-07
- **governance** _(moderate)_
  - Evidence: The provider told us they had not as yet completed any audits and planned to review the quality of the service after the first six months.
  - Published: 2022-05-07

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-07
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-07
- Finding
  - Using medicines safely
  - Published: 2022-05-07
- Finding
  - Staffing and recruitment
  - Published: 2022-05-07
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-05-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-07
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-05-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9884435581

HomeCare Compass is an independent guide and is not affiliated with the CQC.