# Care MK Ltd

Care MK Ltd is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/08/2022

## Practical info

- Postcode: MK6 4JH
- Registered manager: Nurein, Hannan
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 24/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-24
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2022-08-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-24

### Other

- Finding
  - Evidence: Quality assurance systems including audits, care plan reviews and complaints feedback used for continuous improvement
  - Published: 2022-08-24
- Finding
  - Evidence: Regular supervision, spot checks, appraisals and ongoing training programme in place
  - Published: 2022-08-24
- Finding
  - Evidence: Robust recruitment checks including DBS and references completed for all staff
  - Published: 2022-08-24
- Finding
  - Evidence: Registered manager accessible, supportive and well regarded by staff, relatives and healthcare professionals
  - Published: 2022-08-24
- Finding
  - Evidence: Effective partnership working with healthcare professionals including social workers, occupational therapists and GPs
  - Published: 2022-08-24
- Finding
  - Evidence: Strong cultural and religious awareness embedded in care delivery including dietary and spiritual needs
  - Published: 2022-08-24
- Finding
  - Evidence: Consistent staffing with two staff always attending calls and no staffing shortages reported
  - Published: 2022-08-24
- Finding
  - Evidence: Detailed and regularly updated risk assessments reviewed monthly
  - Published: 2022-08-24
- Finding
  - Evidence: Staff matched to people by shared language, enabling communication in people's first language and reducing anxiety
  - Published: 2022-08-24
- **care_planning** _(minor)_
  - Evidence: The care plan we looked at lacked person-centred details and focused more on the person's clinical needs rather than their individual, personal needs and wishes.
  - Published: 2022-08-24

### responsive

- Finding
  - Improving care quality in response to complaints or concerns; End of life care and support
  - Published: 2022-08-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-24

### safe

- Finding
  - Preventing and controlling infection; Learning lessons when things go wrong
  - Published: 2022-08-24
- Finding
  - Using medicines safely
  - Published: 2022-08-24
- Finding
  - Staffing and recruitment
  - Published: 2022-08-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-24

### well_led

- Finding
  - Engaging and involving people; Continuous learning and improving care; Working in partnership with others
  - Published: 2022-08-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9862689492

HomeCare Compass is an independent guide and is not affiliated with the CQC.