# Dav Mak Care Solutions Ltd

Dav Mak Care Solutions Ltd is a CQC-regulated home-care agency in Chorley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 14/04/2022

## Practical info

- Postcode: PR6 0PJ
- Registered manager: Makuwere, Pauline
- Local authority: Lancashire
- Region: North West
- City: Chorley
- Last CQC check: 14/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-14
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-14

### effective

- Finding
  - Assessing people's needs and choices
  - Published: 2022-04-14
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-14
- Finding
  - Supporting people to eat and drink enough; access to healthcare
  - Published: 2022-04-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-14

### Other

- Finding
  - Evidence: Positive previous feedback regarding end-of-life care provided to a relative
  - Published: 2022-04-14
- Finding
  - Evidence: Registered manager understood duty of candour and submitted statutory notifications
  - Published: 2022-04-14
- Finding
  - Evidence: Annual surveys and post-first-visit questionnaires used to gather feedback
  - Published: 2022-04-14
- Finding
  - Evidence: Consent sought during assessments and verbally during visits; MCA principles understood
  - Published: 2022-04-14
- Finding
  - Evidence: Staff received safeguarding training and knew how to report concerns
  - Published: 2022-04-14
- Finding
  - Evidence: Safe recruitment with DBS checks and references completed
  - Published: 2022-04-14
- Finding
  - Evidence: Staff promoted people's privacy, dignity and independence
  - Published: 2022-04-14
- Finding
  - Evidence: People and relatives reported feeling safe and spoke positively about kind, friendly and helpful staff
  - Published: 2022-04-14
- **record_keeping** _(moderate)_
  - Evidence: we found instances of contradictory information within care plans. For example, one care plan stated a person's family managed their medicines in one section, whilst in another section stated staff needed to support them
  - Published: 2022-04-14
- **safeguarding** _(minor)_
  - Evidence: the initial concerns reported, action taken, and outcomes had not been captured on a safeguarding log.
  - Published: 2022-04-14

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-14
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-14
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-04-14

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-14
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-04-14
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-14
- Finding
  - Staffing and recruitment
  - Published: 2022-04-14
- Finding
  - Using medicines safely
  - Published: 2022-04-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-14
- Finding
  - Promoting a positive, person-centred culture; engaging people and staff
  - Published: 2022-04-14
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9861503241

HomeCare Compass is an independent guide and is not affiliated with the CQC.