# Anytime Care 2020

*Operated by Anytime Recruitment Limited.*

Anytime Care 2020 is a CQC-regulated home-care agency in Romford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/06/2022

## Practical info

- Postcode: RM1 3JT
- Registered manager: Hird, Rosemary
- Local authority: Havering
- Region: London
- City: Romford
- Last CQC check: 02/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-06-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-02

### Other

- Finding
  - Evidence: Quality assurance audits and partnership working with external professionals
  - Published: 2022-06-02
- Finding
  - Evidence: Open, transparent management with action plans to address known issues
  - Published: 2022-06-02
- Finding
  - Evidence: Person-centred care plans reviewed regularly with communication needs met
  - Published: 2022-06-02
- Finding
  - Evidence: Caring staff who respected equality, diversity, privacy and dignity
  - Published: 2022-06-02
- Finding
  - Evidence: People supported to access healthcare and work with other agencies
  - Published: 2022-06-02
- Finding
  - Evidence: Staff received inductions, regular training and supervision
  - Published: 2022-06-02
- Finding
  - Evidence: Strong infection prevention and control measures with ample PPE and training
  - Published: 2022-06-02

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-02
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-06-02
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-02
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-02
- Finding
  - Managing Medicines Safely
  - Published: 2022-06-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-02
- Finding
  - Staffing levels
  - Published: 2022-06-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-02
- Finding
  - Continuous learning and improving care; Engaging and involving people using the service, the public and staff
  - Published: 2022-06-02
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9857240854

HomeCare Compass is an independent guide and is not affiliated with the CQC.