# Harmony Homecare Suffolk

*Operated by Aid Homecare Limited.*

Harmony Homecare Suffolk is a CQC-regulated home-care agency in Newmarket.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/09/2024

## Practical info

- Postcode: CB8 7PN
- Registered manager: Vaduva, Jade
- Local authority: Suffolk
- Region: East
- City: Newmarket
- Last CQC check: 19/Sep/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-04
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-04
- Finding
  - Supporting people to eat and drink enough; access to healthcare; working with other agencies
  - Published: 2022-05-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-04

### Other

- Finding
  - Evidence: Free monthly English lessons introduced for staff to address language barriers
  - Published: 2022-05-04
- Finding
  - Evidence: Duty of candour requirements met and notifiable events reported to CQC
  - Published: 2022-05-04
- Finding
  - Evidence: Strong partnership working with local commissioners and health professionals
  - Published: 2022-05-04
- Finding
  - Evidence: Open, transparent leadership culture with staff feeling supported and valued
  - Published: 2022-05-04
- Finding
  - Evidence: Effective governance and quality assurance systems including audits, spot checks and supervisions
  - Published: 2022-05-04
- Finding
  - Evidence: Staff treated people with dignity, kindness, compassion and respect, supporting independence
  - Published: 2022-05-04
- Finding
  - Evidence: Good infection prevention and control practices including appropriate PPE use and COVID-19 testing
  - Published: 2022-05-04
- Finding
  - Evidence: Safe medicines management with trained, competency-checked staff and regular audits
  - Published: 2022-05-04
- Finding
  - Evidence: Person-centred care plans developed with people and relatives reflecting preferences and what mattered to them
  - Published: 2022-05-04
- Finding
  - Evidence: Safely recruited staff team with relevant training and qualifications, including DBS checks and references
  - Published: 2022-05-04
- **complaints_handling** _(minor)_
  - Evidence: we were made aware of a quality care issue that had not been reported to management. We fed this back to the management to take appropriate action.
  - Published: 2022-05-04

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-04
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-04
- Finding
  - Using medicines safely
  - Published: 2022-05-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-04
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-05-04
- Finding
  - Staffing and recruitment
  - Published: 2022-05-04

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-05-04
- Finding
  - Managers and staff being clear about their roles; quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-05-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9856693805

HomeCare Compass is an independent guide and is not affiliated with the CQC.