# MSK Healthcare

*Operated by MSK Healthcare Ltd.*

MSK Healthcare is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/04/2023

## Practical info

- Postcode: NG6 0JU
- Registered manager: Kheswa, Sherine
- Local authority: Nottingham
- Region: East Midlands
- City: Nottingham
- Last CQC check: 28/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-28
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-28
- Finding
  - Ensuring people are well treated and supported, respecting equality and diversity
  - Published: 2023-04-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-28
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-28
- Finding
  - Assessing people's needs and choices, delivering care in line with standards, guidance and the law
  - Published: 2023-04-28

### Other

- Finding
  - Evidence: A positive learning culture was in place, with incidents reviewed and lessons shared promptly.
  - Published: 2023-04-28
- Finding
  - Evidence: Daily video calls ensured clear communication between management and all staff.
  - Published: 2023-04-28
- Finding
  - Evidence: The provider worked proactively with external professionals including GPs, pharmacists and social workers.
  - Published: 2023-04-28
- Finding
  - Evidence: Effective infection prevention and control measures were in place with sufficient PPE.
  - Published: 2023-04-28
- Finding
  - Evidence: Staff received induction, training aligned to the Care Certificate, and competency assessments.
  - Published: 2023-04-28
- Finding
  - Evidence: The management team made regular visits to people, gathering feedback and maintaining strong relationships.
  - Published: 2023-04-28
- Finding
  - Evidence: Care plans were personalised and people and families were fully involved in their development.
  - Published: 2023-04-28
- Finding
  - Evidence: People received care on time from consistent, familiar staff, reducing anxiety.
  - Published: 2023-04-28

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-28
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-28
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-28
- Finding
  - Using medicines safely
  - Published: 2023-04-28
- Finding
  - Staffing and recruitment
  - Published: 2023-04-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-28
- Finding
  - Engaging and involving people, continuous learning and improving care
  - Published: 2023-04-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9845313079

HomeCare Compass is an independent guide and is not affiliated with the CQC.