# Timely Care Solution Ltd

Timely Care Solution Ltd is a CQC-regulated home-care agency in Luton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 14/05/2022

## Practical info

- Postcode: LU1 2SJ
- Registered manager: Mbonu, Onyemauche
- Local authority: Luton
- Region: East
- City: Luton
- Last CQC check: 14/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-14
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-05-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-14

### Other

- Finding
  - Evidence: Staff understood how to maintain people's privacy by knocking before entry, closing doors and curtains and maintaining confidentiality.
  - Published: 2022-05-14
- Finding
  - Evidence: Medicine policies and processes were in place to support the safe administration of medicine.
  - Published: 2022-05-14
- Finding
  - Evidence: Registered manager completed spot checks and competence checks of staff skill and knowledge.
  - Published: 2022-05-14
- Finding
  - Evidence: Staff had received safeguarding training and were knowledgeable of recording and reporting concerns internally and to external organisations.
  - Published: 2022-05-14
- Finding
  - Evidence: Infection control policy in place, updated to reflect government guidance, with staff trained and adequate PPE supplies.
  - Published: 2022-05-14
- Finding
  - Evidence: Staff had completed an induction process including the Care Certificate and were confident in their role.
  - Published: 2022-05-14
- Finding
  - Evidence: Relatives told us the staff team were caring, kind and consistent which made people feel safe.
  - Published: 2022-05-14
- **communication_with_families** _(moderate)_
  - Evidence: There was a lack of evidence of engagement between the registered manager and people.
  - Published: 2022-05-14

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-14
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-14
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-14
- Finding
  - Using medicines safely
  - Published: 2022-05-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-14
- Finding
  - Staffing and recruitment
  - Published: 2022-05-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-14
- Finding
  - Continuous learning and improving care
  - Published: 2022-05-14
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Promoting a positive culture
  - Published: 2022-05-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9844512295

HomeCare Compass is an independent guide and is not affiliated with the CQC.