# JMC Care Solutions Limited

JMC Care Solutions Limited is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 28/06/2022

## Practical info

- Postcode: NN1 5QG
- Registered manager: McIntosh, Janis
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 28/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-20
- Finding
  - Staff working with other agencies; Supporting people to access healthcare
  - Published: 2022-07-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-20

### Other

- Finding
  - Evidence: Personal information stored securely in line with data protection
  - Published: 2022-07-20
- Finding
  - Evidence: Staff felt well supported by the registered manager and could access help when needed
  - Published: 2022-07-20
- Finding
  - Evidence: Complaints policy in place and people knew how to raise concerns
  - Published: 2022-07-20
- Finding
  - Evidence: Good partnership working with health and social care professionals (e.g. occupational therapists)
  - Published: 2022-07-20
- Finding
  - Evidence: Care plans documented people's preferences, likes and dislikes
  - Published: 2022-07-20
- Finding
  - Evidence: Effective use of PPE and regular COVID-19 testing for staff
  - Published: 2022-07-20
- Finding
  - Evidence: Staff were kind, caring and respectful; people reported positive relationships with staff
  - Published: 2022-07-20
- Finding
  - Evidence: Staff received good quality induction and mandatory training (safeguarding, first aid, infection control, moving and handling)
  - Published: 2022-07-20

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-20
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-20
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-20
- Finding
  - Staffing and recruitment; Using medicines safely
  - Published: 2022-07-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-20
- Finding
  - Duty of candour
  - Published: 2022-07-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-07-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9843384106

HomeCare Compass is an independent guide and is not affiliated with the CQC.