# Royal Diadem Care Limited

Royal Diadem Care Limited is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 17/12/2022

## Practical info

- Postcode: NG6 0JU
- Registered manager: Francis-Parmar, Yvonne
- Local authority: Nottingham
- Region: East Midlands
- City: Nottingham
- Last CQC check: 17/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-12-17
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-12-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-17

### Other

- Finding
  - Evidence: Sufficient staffing levels were maintained to meet people's needs.
  - Published: 2022-12-17
- Finding
  - Evidence: People's cultural, religious and communication needs were recorded and respected in care plans.
  - Published: 2022-12-17
- Finding
  - Evidence: The registered manager was accessible and open; one relative said 'They are always available. I can talk to them at any time.'
  - Published: 2022-12-17
- Finding
  - Evidence: The service was responsive to complaints, with no repeat of a missed call after it was raised with management.
  - Published: 2022-12-17
- Finding
  - Evidence: People and relatives praised the kind, caring approach of staff and felt involved in decisions about their care.
  - Published: 2022-12-17
- Finding
  - Evidence: Staff followed infection prevention and control policies and PPE was always available.
  - Published: 2022-12-17
- Finding
  - Evidence: People received appropriate support with medicines and staff competency was tested by the registered manager.
  - Published: 2022-12-17

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-17
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-17
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-17

### safe

- Finding
  - Using medicines safely
  - Published: 2022-12-17
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-17
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-17
- Finding
  - Staffing and recruitment
  - Published: 2022-12-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-17
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-17
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-17
- Finding
  - Continuous learning and improving care; Promoting a positive culture
  - Published: 2022-12-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9843383650

HomeCare Compass is an independent guide and is not affiliated with the CQC.