# Talbert Living Care Investment

*Operated by Talbert Living Care Investments Limited.*

Talbert Living Care Investment is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 06/06/2023

## Practical info

- Postcode: NG7 7FN
- Registered manager: Mandebvu, Taurai
- Local authority: Nottingham
- Region: East Midlands
- City: Nottingham
- Last CQC check: 06/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-06
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-06

### Other

- Finding
  - Evidence: Compassionate, person-centred staff culture described as 'family' sized with a personal touch by relatives.
  - Published: 2023-06-06
- Finding
  - Evidence: Robust food and fluid intake monitoring with clinical observations shared promptly with health professionals.
  - Published: 2023-06-06
- Finding
  - Evidence: Registered manager followed Duty of Candour and was proactive in communicating with relatives about incidents.
  - Published: 2023-06-06
- Finding
  - Evidence: Prompt referrals to healthcare professionals (GPs, SALT, opticians) when needs changed.
  - Published: 2023-06-06
- Finding
  - Evidence: Staff knew people well, respected their dignity, privacy and individual preferences including cultural and religious needs.
  - Published: 2023-06-06
- Finding
  - Evidence: Strong safeguarding awareness among staff and registered manager, with clear reporting knowledge including whistleblowing.
  - Published: 2023-06-06

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-06
- Finding
  - Supporting people to maintain relationships and take part in activities
  - Published: 2023-06-06
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-06
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-06-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-06
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-06
- Finding
  - Using medicines safely
  - Published: 2023-06-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-06
- Finding
  - Staffing and recruitment
  - Published: 2023-06-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-06
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-06
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9833753018

HomeCare Compass is an independent guide and is not affiliated with the CQC.