# Reach Healthcare Solutions Limited

Reach Healthcare Solutions Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/06/2022

## Practical info

- Postcode: N1 0QH
- Registered manager: Mhlanga, Ayo
- Local authority: Islington
- Region: London
- City: London
- Last CQC check: 23/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and respecting privacy, dignity and independence
  - Published: 2022-06-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-23
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-06-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-06-23

### Other

- Finding
  - Evidence: Quality assurance systems including audits, unannounced spot checks and surveys
  - Published: 2022-06-23
- Finding
  - Evidence: Open, transparent culture with regular supervision, appraisal and staff meetings
  - Published: 2022-06-23
- Finding
  - Evidence: Staff trained in Makaton and accessible communication to meet individual needs
  - Published: 2022-06-23
- Finding
  - Evidence: Effective multi-agency working with hospices, GPs, occupational therapists and paediatricians
  - Published: 2022-06-23
- Finding
  - Evidence: Robust infection prevention and control measures including PPE use and risk assessment
  - Published: 2022-06-23
- Finding
  - Evidence: Effective medicines management with annual training, competency spot checks and regular audits
  - Published: 2022-06-23
- Finding
  - Evidence: Safe recruitment processes including DBS checks and references
  - Published: 2022-06-23
- Finding
  - Evidence: Strong clinical leadership with nurse managers providing on-call support and training
  - Published: 2022-06-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-23
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-06-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-23
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-06-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-23
- Finding
  - Using medicines safely
  - Published: 2022-06-23
- Finding
  - Staffing and recruitment
  - Published: 2022-06-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-23

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-06-23
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-06-23
- Finding
  - Managers and staff being clear about roles, quality, risks and regulatory requirements
  - Published: 2022-06-23
- Finding
  - Promoting a positive person-centred culture and duty of candour
  - Published: 2022-06-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9829549374

HomeCare Compass is an independent guide and is not affiliated with the CQC.