# PillarCare Agency

*Operated by PillarCare Agency Limited.*

PillarCare Agency is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/01/2018

## Practical info

- Postcode: NW1 7BB
- Registered manager: Ford, Matthias
- Local authority: Camden
- Region: London
- City: London
- Last CQC check: 16/Sep/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Liaison with specialist healthcare colleagues for appropriate clinical advice
  - Published: 2022-09-16
- Finding
  - Evidence: Engagement with relatives in care plan reviews and feedback processes
  - Published: 2022-09-16
- Finding
  - Evidence: Person-centred, inclusive culture with consideration of equality characteristics
  - Published: 2022-09-16
- Finding
  - Evidence: Live database quality checks enabling real-time monitoring of care delivery
  - Published: 2022-09-16
- Finding
  - Evidence: Punctual visits with care staff staying the agreed amount of time
  - Published: 2022-09-16
- Finding
  - Evidence: Consistent care from regular staff with good understanding of people's needs and preferences
  - Published: 2022-09-16
- Finding
  - Evidence: Strong infection prevention and control practices including COVID-19 measures and PPE availability
  - Published: 2022-09-16
- Finding
  - Evidence: Safe recruitment procedures including DBS and right to work checks
  - Published: 2022-09-16
- Finding
  - Evidence: Effective electronic medicines monitoring providing real-time administration data
  - Published: 2022-09-16
- Finding
  - Evidence: Personalised risk assessments tailored to individual care needs, including pressure area care
  - Published: 2022-09-16
- Finding
  - Evidence: Robust safeguarding systems and staff training to protect people from abuse
  - Published: 2022-09-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-16
- Finding
  - Staffing and recruitment
  - Published: 2022-09-16
- Finding
  - Using medicines safely
  - Published: 2022-09-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-16
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-16

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-09-16
- Finding
  - Engaging and involving people, public and staff; working in partnership
  - Published: 2022-09-16
- Finding
  - Managers and staff clear about roles, quality and regulatory requirements
  - Published: 2022-09-16
- Finding
  - Duty of candour and information sharing
  - Published: 2022-09-16
- Finding
  - Promoting a positive, person-centred culture
  - Published: 2022-09-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9828936065

HomeCare Compass is an independent guide and is not affiliated with the CQC.