# GJU Services Limited

GJU Services Limited is a CQC-regulated home-care agency in Stevenage.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/11/2022

## Practical info

- Postcode: SG1 5RL
- Registered manager: Geoman, Gertrude
- Local authority: Hertfordshire
- Region: East
- City: Stevenage
- Last CQC check: 05/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions; respecting privacy, dignity and independence
  - Published: 2022-11-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-05
- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2022-11-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-05

### Other

- Finding
  - Evidence: Membership of local care provider's association supporting continuous learning
  - Published: 2022-11-05
- Finding
  - Evidence: Registered manager understood duty of candour and regulatory reporting responsibilities
  - Published: 2022-11-05
- Finding
  - Evidence: Open, inclusive culture with staff encouraged to speak up and contribute to service development
  - Published: 2022-11-05
- Finding
  - Evidence: Positive feedback from relative: '[Name of person] has always presented happiness and laughter during their (staff's) presence.'
  - Published: 2022-11-05
- Finding
  - Evidence: Detailed, personalised care plans recording preferences, routines, dignity, communication needs and independence goals
  - Published: 2022-11-05
- Finding
  - Evidence: Registered manager directly providing care with clear oversight and regular contact with people and relatives
  - Published: 2022-11-05
- Finding
  - Evidence: Staff received training across relevant areas including safeguarding, moving and handling, MCA, infection control and medicines
  - Published: 2022-11-05
- Finding
  - Evidence: Robust recruitment processes including DBS checks and references prior to staff starting
  - Published: 2022-11-05
- **governance** _(minor)_
  - Evidence: There was a system of audits across all key areas of the service. Not all were being fully used at the time of the inspection due to the small size of the service.
  - Published: 2022-11-05

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-05
- Finding
  - Supporting people to develop and maintain relationships; follow interests and activities
  - Published: 2022-11-05
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-05
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-11-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-05
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-05
- Finding
  - Using medicines safely
  - Published: 2022-11-05
- Finding
  - Staffing and recruitment
  - Published: 2022-11-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-05
- Finding
  - Continuous learning and improving care
  - Published: 2022-11-05
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-11-05
- Finding
  - Duty of candour; managers and staff clear about roles and regulatory requirements
  - Published: 2022-11-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9828547712

HomeCare Compass is an independent guide and is not affiliated with the CQC.