# Ignite Health Care Limited

Ignite Health Care Limited is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 21/07/2022

## Practical info

- Postcode: M14 7HR
- Registered manager: Machazire, Winnie
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 21/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-21
- Finding
  - Supporting people to express their views and be involved in making decisions
  - Published: 2022-07-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-21
- Finding
  - Supporting people to eat and drink enough
  - Published: 2022-07-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-21
- Finding
  - Assessing people's needs and choices
  - Published: 2022-07-21

### Other

- Finding
  - Evidence: Staff treated people with dignity, respect and supported independence
  - Published: 2022-07-21
- Finding
  - Evidence: Registered manager conducted monthly audits and regular supervisions/spot checks
  - Published: 2022-07-21
- Finding
  - Evidence: Positive feedback from relatives and social care professionals about communication and care
  - Published: 2022-07-21
- Finding
  - Evidence: Mental capacity assessments were completed where appropriate
  - Published: 2022-07-21
- Finding
  - Evidence: Care plans and records were person centred and reflected the needs of the person
  - Published: 2022-07-21
- Finding
  - Evidence: Staff had received appropriate training and competency assessments, including in medicines administration
  - Published: 2022-07-21
- Finding
  - Evidence: People received support from a consistent staff team
  - Published: 2022-07-21
- **medication_management** _(minor)_
  - Evidence: The medication administration records did not show the directions for administration.
  - Published: 2022-07-21
- **staff_competency** _(moderate)_
  - Evidence: The recruitment files for two members of staff showed these checks had not been correctly completed prior to employment commencing.
  - Published: 2022-07-21

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-21
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-07-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-21
- Finding
  - Using medicines safely
  - Published: 2022-07-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-21
- Finding
  - Staffing and recruitment
  - Published: 2022-07-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-21
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-21
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9822836111

HomeCare Compass is an independent guide and is not affiliated with the CQC.