# Walfinch Mid & South Buckinghamshire

*Operated by Christies Care - Mid & South Buckinghamshire Ltd.*

Walfinch Mid & South Buckinghamshire is a CQC-regulated home-care agency in High Wycombe.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/02/2023

## Practical info

- Postcode: HP12 3YZ
- Registered manager: Solder, Gina-Martine
- Local authority: Buckinghamshire
- Region: South East
- City: High Wycombe
- Last CQC check: 16/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; promoting privacy, dignity and independence
  - Published: 2023-02-16

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-16
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-16
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-02-16
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-16

### Other

- Finding
  - Evidence: People supported to have maximum choice, control and independence in line with Right Support, Right Care, Right Culture guidance
  - Published: 2023-02-16
- Finding
  - Evidence: Positive staff culture with recognition schemes; registered manager described by a community professional as 'the star of the show'
  - Published: 2023-02-16
- Finding
  - Evidence: Effective governance including audits, spot checks, and duty of candour policy with documented examples of application
  - Published: 2023-02-16
- Finding
  - Evidence: Robust care planning with personalised, regularly reviewed care plans reflecting communication and sensory needs
  - Published: 2023-02-16
- Finding
  - Evidence: Strong multi-agency working with community professionals, including going 'beyond the call of duty' to raise welfare concerns
  - Published: 2023-02-16
- Finding
  - Evidence: Comprehensive training programme including face-to-face and online courses; service received a best training award from the Walfinch franchise of 40 branches
  - Published: 2023-02-16
- Finding
  - Evidence: People spoke highly of staff kindness, compassion and competence, with comments including 'I cannot fault them'
  - Published: 2023-02-16
- **record_keeping** _(minor)_
  - Evidence: Some references for perspective employees provided insufficient information...one had no date and was written 'to whom it may concern' by what appeared to be a colleague and friend.
  - Published: 2023-02-16

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-16
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-16
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-16
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-16
- Finding
  - Using medicines safely
  - Published: 2023-02-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-16
- Finding
  - Staffing and recruitment
  - Published: 2023-02-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-16

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2023-02-16
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9822519953

HomeCare Compass is an independent guide and is not affiliated with the CQC.