# Meridian Health and Social Care - Salford

*Operated by Meridian Health and Social Care Limited.*

Meridian Health and Social Care - Salford is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/05/2022

## Practical info

- Postcode: M28 2EB
- Registered manager: Anderson, Sarah
- Local authority: Salford
- Region: North West
- City: Manchester
- Last CQC check: 19/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-19
- Finding
  - Supporting people to eat and drink enough and access healthcare services
  - Published: 2022-05-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-19

### Other

- Finding
  - Evidence: Complaints used to inform improvement, including additional staff training where needed.
  - Published: 2022-05-19
- Finding
  - Evidence: Approachable registered manager and open, honest culture with duty of candour applied.
  - Published: 2022-05-19
- Finding
  - Evidence: Effective governance systems with regular audits and a four-weekly rolling action plan.
  - Published: 2022-05-19
- Finding
  - Evidence: Staff followed MCA principles, encouraging choice and least restrictive practice.
  - Published: 2022-05-19
- Finding
  - Evidence: Person-centred care plans regularly reviewed, with people and relatives involved in planning.
  - Published: 2022-05-19
- Finding
  - Evidence: Robust infection prevention and control with plentiful PPE supplies and staff training.
  - Published: 2022-05-19
- Finding
  - Evidence: Local authority reported the provider achieved the highest compliance for logging planned and actual visits on their electronic care management system.
  - Published: 2022-05-19
- Finding
  - Evidence: Safe recruitment processes including DBS checks and sufficient staffing levels to meet people's needs.
  - Published: 2022-05-19
- Finding
  - Evidence: Medicines were managed safely with accurate records, staff training and competency assessments.
  - Published: 2022-05-19
- Finding
  - Evidence: Systems in place helped safeguard people from the risk of abuse and staff received safeguarding training.
  - Published: 2022-05-19

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-19
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-05-19
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-19
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-19
- Finding
  - Using medicines safely
  - Published: 2022-05-19
- Finding
  - Staffing and recruitment
  - Published: 2022-05-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-19

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-05-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9807824748

HomeCare Compass is an independent guide and is not affiliated with the CQC.