# Opal Carers Ltd

Opal Carers Ltd is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/07/2022

## Practical info

- Postcode: CR0 0SG
- Registered manager: Adusei, Victoria
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 15/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-15
- Finding
  - Supporting people to eat and drink and access healthcare services
  - Published: 2022-07-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-15

### Other

- Finding
  - Evidence: Good governance with audits, quality monitoring and duty of candour applied
  - Published: 2022-07-15
- Finding
  - Evidence: Registered manager proactive in working with healthcare professionals
  - Published: 2022-07-15
- Finding
  - Evidence: Personalised care reflecting preferences, life history and communication needs
  - Published: 2022-07-15
- Finding
  - Evidence: Staff treated people with kindness, dignity, respect and promoted independence
  - Published: 2022-07-15
- Finding
  - Evidence: Staff received relevant training, induction, supervision and spot checks
  - Published: 2022-07-15
- Finding
  - Evidence: People and families involved in care planning and assessments from the outset
  - Published: 2022-07-15
- Finding
  - Evidence: Strong infection prevention and control practices, including PPE use and food hygiene training
  - Published: 2022-07-15
- Finding
  - Evidence: Medicines administered safely and on time, with competency checks and audits
  - Published: 2022-07-15
- Finding
  - Evidence: Safe recruitment practices including criminal records checks on new staff
  - Published: 2022-07-15
- Finding
  - Evidence: Staff trained to safeguard people from abuse and manage risks effectively
  - Published: 2022-07-15

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-15
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-15
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-07-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-15
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-15
- Finding
  - Using medicines safely
  - Published: 2022-07-15
- Finding
  - Staffing and recruitment
  - Published: 2022-07-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-15
- Finding
  - Managers and staff clear about roles, quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-07-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9791482096

HomeCare Compass is an independent guide and is not affiliated with the CQC.