# Havesters Care Ltd

Havesters Care Ltd is a CQC-regulated home-care agency in Portsmouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: PO1 1PJ
- Registered manager: Wan, Hoi Kei Louisa
- Local authority: Portsmouth
- Region: South East
- City: Portsmouth
- Last CQC check: 17/Jul/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-10-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-20
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-20

### Other

- Finding
  - Evidence: Engaged external care consultancy and worked with local authority quality team to improve
  - Published: 2022-10-20
- Finding
  - Evidence: Provider acted on previous recommendations regarding nutrition, medicines and Accessible Information Standard
  - Published: 2022-10-20
- Finding
  - Evidence: Accidents and incidents reported and reviewed by the registered manager
  - Published: 2022-10-20
- Finding
  - Evidence: Staff understood safeguarding and reported concerns appropriately
  - Published: 2022-10-20
- Finding
  - Evidence: Effective infection prevention and control, including PPE use
  - Published: 2022-10-20
- Finding
  - Evidence: Staff trained and competency-assessed in safe administration of medicines
  - Published: 2022-10-20
- Finding
  - Evidence: Safe recruitment procedures with robust pre-employment and DBS checks
  - Published: 2022-10-20
- **end_of_life_care** _(minor)_
  - Evidence: While some people's care plans captured their end of life wishes, this was not consistent.
  - Published: 2022-10-20
- **staff_training** _(minor)_
  - Evidence: Honestly I thought it [the induction] was too quick for me to get in the field. There was not much time for me to grasp everything I needed to know.
  - Published: 2022-10-20
- **complaints_handling** _(minor)_
  - Evidence: people and their relatives did not all know how to raise any concerns they might have about their care and support.
  - Published: 2022-10-20

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-20
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-20
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-20
- Finding
  - Using medicines safely
  - Published: 2022-10-20
- Finding
  - Staffing and recruitment
  - Published: 2022-10-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-20

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-10-20
- Finding
  - Duty of candour
  - Published: 2022-10-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9786579255

HomeCare Compass is an independent guide and is not affiliated with the CQC.